I was excited to watch, but lost sound a couple minutes in and could not get ti back

Did you have this issue on every video or just one? We have had several customers reach out to me with buffering or stoppage concerns. I have reached out to our video supplier and he has assured me that their servers are working well and dealing with the load well. If it is buffering that may be due to the extra load on your Internet service providers local servers.

Buffering and sound both! I wonder if the system is just overloaded. I did only try one movie I don't have any trouble getting Netflix or other ROKU channels...
Thanks for the response!

It started working! Not sure why it is different than before! I watched Pilgrims Progress and recommended it to my children and grandchildren.
Is there a way to adjust the volume? My computer volume is at 100%, but it is still hard to hear....
Thanks!

Glad it is working better for you. There is a volume control if you hover your mouse on the bottom the screen next to the close caption icon. I hope this helps and you continue to enjoy and share Redeem TV.

Thanks!

I did already have it at top volume... the CC helps..But is there any way they can up the max volume a bit?

I'm sorry. If the volume on the video player, and computer/device are at top volume, I would suggest you might need better speakers.

There is an additional way of increasing volume in most computers. Go into your computer's master settings and see if it can be set at a higher level. Your computer company's support forum can help if you don't know how to do that.

Thanks, I'm already at highest setting for volume..on computer and on Redeem..

In Chrome install volume booster and you can turn the volume up to 200%

I use it all the time, it amplifies the sound file and works great. God bless.

https://chrome.google.com/webstore/detail/volume-booster/ejkiikneibegknkgimmihdpcbcedgmpo

I love this service and thank you for providing it. I do agree with the comments above that there are buffering issues on several of the videos that I watched. Also, on the Bible Collection series can you upload David & Joseph.

Well here is a list of movies I would love to see on here:
God's Compass
Grace Unplugged
Priceless
Heaven's Door
God's Not Dead movie series
Woman Thou Art Loosed
Catching Faith
Prayer Never Fails
Hav Faith
The 5th Quarter
The Perfect Stranger movie series

The best thing to do if buffering issues continue is to click help on the bottom of the screen as that goes directly to our video provider and they can trouble shoot the problem right away. They are telling me that their servers have lots of capacity and buffering usually is an issue of local traffic at your Internet Service Provider (ISP). Thank you for the list of titles! We do not currently have the rights to show those titles but we hope to add titles like that in the future. Thank you for being a part of Redeem TV.

Thanks for the heads up on that. I need to install it.

You have some great presentations. Keep it up. One suggestion—can you edit them so they do not get cut off in the middle of a song? That is awkward.

Hi Sherrill, I am not sure I understand. Can you give more details?

Hi Matt, I love the concept but have had buffering issues on every video I’ve tried to watch. We have an excellent internet service, so it appears the problems are on the other end. Hopefully, you will be able to get the bugs worked out.

Not sure why you would still be having buffering issues. Next time it happens please go to https://watch.redeemtv.com/contact/support and contact our video suppliers tech team who should be able to better troubleshoot the issue in real time.

We are loving this and have recommended to many friends. So good to have a trusted place for good movies, documentaries, drama, historical information.

Thank you so much for your kind words. Our hope is that many people will be blessed, informed, inspired, and filled with hope and share with their friends.

Thank you so much for this service. My wife and I have been watching Tourchlighters and we love it. I have told others in my Chapel about your service and some have already signed up and told me hold thankful they are in me letting them know, I have also posted the service on Facebook and will continue to tell others. Is there any images or promotional materials that I can use to post, email or hand out to others?

Here is a link you can use to download some logos to share with others. https://www.dropbox.com/sh/gsahgrwi8yya96y/AAAap3mY3lC6xCVFr0Nr6rtFa?dl=0 Thank you so much for helping us get the word out about Redeem TV!

This is an answer to prayer. I am overwhelmed with gratitude. I just made my donation for C.H.I. and read about your acquisition of Vision Video. We have been 'vexed' in spirit living with such ungodly media. Thank-you not only for the 'goodness', but making it a ministry and not a business. It makes me give more than I would of otherwise. I will be spreading the word. May God bless this ministry!

Thank you Robin! Your donation is huge encouragement to all of us at Redeem TV/Christian History Institute/Vision Video. It is an honor to be used by God as an answer to your prayers.

Bonhoeffer continues to one of if not our best seller. God's man doing God's work in the midst of terrible hardship.

Hi Ronald Jones. We are really excited about Vindication too. Production for season 2 was beginning as COVID-19 began to hit the US. So production had to be paused. We are looking forward to starting again when the world returns to normal.

We are eager for the apps too. We just reviewed and approved the app for uploading to the app stores. We are hopeful to have good news to share in a week!!

Thank you so much for your kind words about Redeem TV. My kids too have loved the Torchlighters and the Animated Bible Series. The Animated Bible Series is transitioning into a larger work called IBIBLE one of our ministry partners. You can find out more about the IBible project at https://www.i.bible .

Hi I want to become a monthly donor to ibible, but the United Kingdom is not in the list of countries for the billing address, please assist?

Hi David, IBible is one of our ministry partners and their donation collections are separate from ours. I do not have any insight on how it works on their site but you can go to https://www.i.bible/#contact-us and ask them directly. God Bless

Vindication season 2 began filming in early march but the COVID-19 virus has caused us to halt production for a while. I have asked our video platform partner about the buffering issues and he has asked that if buffering happens for viewers to hit the "Help" button on the bottom of the screen so they can look into it as it is occurring. They are very responsive and helpful.

Sorry - I found the answer in your HELP section. Thanks again. God bless you.

Hi Glen, I'm so thankful that Redeem TV has been such a blessing to you at just the right time. Our prayer is that this service will be a blessing to many just like you.

I love hearing how you came across Redeem TV. Tim Challies has been a long time friend of ours at Christian History Institute, the parent company of Redeem TV. It is amazing to see how God brought so many things together at just the right time! God is good, even when we can't understand it all.

I saw it on the site on my phone. It's the first one under children's programming.

Hm. It's not showing up at all for me, not even when I use the search bar. (Thank you for your response, Glen.) I watched the Bonhoffer movie instead. Very good. Hopefully, Pilgrim's Progress will show up at some point!

Hi Lynn Wicken, we are not able to stream Pilgrim's Progress in New Zealand, yet. We sub-licensed the distribution of Pilgrim's Progress to Crossroads for Australia and New Zealand. So, I am not able to open it until that agreement expires. I am glad that you have been able to find some of other great materials. Bonhoeffer is one of best sellers and his story is so inspiring!

Hi Matt. Thanks for your reply and the info. Does this apply to some of the other content as well? For instance, I tried to watch David Suchet - In the Footsteps of St Peter, but there only seemed to be access to the trailer. Perhaps it will be available at a later date, or am I doing something wrong?

I really appreciate being able to have free access to so much interesting, inspiring, and uplifting Christian content, and there is plenty here that I am able to watch. Just wondering why some things don't seem to be available or accessible.

Most of our content is available worldwide but some is limited to North America. The David Suchet program would be an example of that situation. If you have access to the trailer but not the program than it is a title that we do not have the rights to stream it in your area. Glad you are able to find materials that are a blessing to you.

We have been trying to add a new title a day. You may have to pick a category and click "See All" to see them.

Hi Linda, Sorry for the delayed response. Are you still having the same difficulties? What you are experiencing is called "Buffering". Buffering is normally a function of the amount of local traffic at your Internet service provider (ISP), especially during this time of lock down. Next time this happens please hit the "help" button at the bottom of your screen and our video provider can answer your concern in real time.

Are you still having this difficulty? If so, please click on the help button at the bottom of the screen and our video partner will be able to diagnose the problem in real time.

I am sorry, I clicked the Help button and all I see is the articles about watching on different devices, etc. What do i need to do to have your video partner diagnose the problem in the real-time?? I still can't watch anything. I keep on clicking watch and get the same message as I mentioned before. No video plays except the trailers. So interesting. I forwarded your website to my sister, and she has no problem playing the content. We both have the same internet provider too :).

I am sorry that you are having such issues setting up an account. After hitting "help" the top of the screen has a link that says "contact us" click there to reach out to the video provider or follow this link - https://watch.redeemtv.com/contact/support

Hi Brian. Thank you so much for the service you are doing. We are humbled to know that we have been an encouragement to you in your service. Please continue to look for God's blessings in the midst of this harrowing time. It reminds of the words of Jeremiah in the midst of watching Jerusalem being invaded "The steadfast love of the Lord never ceases; his mercies never come to an end; they are new every morning; great is your faithfulness." Lam 3:22-23. We are praying for you!

Thanks Leah. I will work on getting those 2 biographies up on the service shortly. I will try to put links in this thread when i do. If I forget look for them in the "New to Redeem TV Category". Thank you and God Bless

Hi Leah - Susanna Wesley and Katie Luther have been added to Redeem TV. Both are in the "New to Redeem TV" Category and will be there for a couple of weeks. Thank you for you patience.

We are working on still more enhancements to the site. Stay tuned!

I am sorry. The Savior is only licensed to show in United States and Canada. The trailer was not marked correctly. I have updated it. I wish I could show it in Lithuania but I am not able. Blessings

Thank you for the reply. God bless you!

Thank you so much for sharing with us how much Redeem Tv has been a blessing to you. I hope it continues to bless you and your family for a long time. Blessings

Hi Becky, I am not sure why anything would be "locked". Are you still having difficulty? If so, where are you located and are you using an app?

Thank you for the suggestion! We have created a Episodic Content category and added a link to the header of the browse pages for ease of navigation. We do our best to make the platform easy to use and love suggestions. Comedies and Shorts would be a lot harder to do at this point but as we grow those genres I will look to add a category for them. Thank you for being a part of Redeem TV and keep the suggestions coming!