I paid $25 dollars for additional content but am unable to view anything. Why is this happening?
I was able to find your account and it appears you donated in multiple smaller transactions. Additional Donor Content access is automatically established with a single donation of $25 or a recurring monthly donation of $5. If a donation is done in multiple smaller transactions, the system can not recognize the donations as $25. I have gone in and manually given your account access to Additional Donor Content. You should receive an email soon.
If anyone has questions about Additional Donor Content access for your specific account, please email us at [email protected] so that we can look into what your individual issue may be. Make sure to let us know the email address your account is under so that we can easily find you in our records.
I paid $35 for Additional Content and a T-shirt. I can get Additional Content on my laptop, but not in my RedeemTV app on my ROKU or Firestick. Can you help me?
To access the Additional Donor Content on Roku or Amazon Firestick, please check under “Library” and “Purchased”. If you don’t see it there you may need to “log off” the RedeemTV app and then “log on”, this acts as a “Refresh” and normally solves the problem. If you continue to struggle feel free to call me. Sorry for the confusion.
I paid the 25.00 donation to be addtional donor then tried to access Vindication season 2 today and app wanted me to buy....I paid another 5.00, but still only have access to trailer. Help...please.
[email protected]. Charlene Raida
We will contact you through the email address you provided as this question pertains to your individual account and personal donation.
***If anyone has questions about Additional Donor Content access for your specific account, PLEASE EMAIL US at [email protected] so that we can look into what your individual issue may be.
Donated $30 today but don't know how to access next season of Vindication. Thanks...
(Love Redeem TV)
Vindication Season 2 is in Additional Donor Content. You can access this content online with the "Additional Donor Content" button at the top of your page or on our apps by going to "library" and then "purchased".
Please take a look at my account. I have made the required $25 donation but am not able to access the additional content. Please assist.
Sorry for the confusion. Our system is set up to find donations of $25 or larger and then grant them access to “Additional Donor Content”. So your cumulative donations ($20 & $5) were not captured automatically. As you have alerted me to these cumulative donations, I am now able to grant you access. You should have received an email earlier this morning showing that you now have access. If you have any questions, please let me know.